TO GET STARTED

Email SmartSignPosts@gmail.com.

Subject Line: Account Request.

Provide Your Name, Phone, and Brokerage Name.

Within 2 business days of the email request, you will

receive a email confirming your account is ready and live.

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PORTAL ACCESS

Username: Your Email Address.

Password: Click the Desktop Portal link and then click

the, Need Your Password button to create one.

The Portal is called, UpSignDown.

                                                                          

Desktop Portal: Click Here
App Portal (Apple): Click Here
App Portal (Google/Droid): Click Here

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TRANSPARENT PRICING

$100 + $5 Processing Fee (Pays for Stripe Credit Card Fees)

50% = Pay Installers

35% = Pay for Other Overhead (Rent, Truck, Utilities, Supplies, etc.)

15% = Profit

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This includes both install and uninstall.

County Coverage: Waukesha, Milwaukee, Washington, and Ozaukee.

Duration: 6-Months. Every additional 6-months will automatically charge half the fee (non-prorated).

Outside Coverage Counties: Racine, Walworth, Dodge, Jefferson, and Sheboygan. $50 extra fee. 

Solar Lights are $25 extra.

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DELIVERY TIMES

Waukesha, Washington, Ozaukee, and Milwaukee Counties: Within 2 Business Days starting the date after the Order.

Outside Coverage Counties are installed/removed within 5 Business Days. It is very rare to take all five days (this is slowest case scenario).

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Off Days: Weekends, Christmas Eve, Christmas, New Years, Independence Day, Easter, Thanksgiving, and Halloween.

Exceptional Off Days: Occasionally and suddenly, we may have to take a day or two off from installation/removal

due to unforeseen events such as extreme weather, truck-related issues, and/or sickness (as examples). 

We sincerely apologize in advance for these instances. We will immediately post on the Special Messages Bulletin above as a notification and send you an email if you have a pending install/removal order.

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Service requests are made the next business day of the order for our primary coverage areas. Outside coverage areas will take up to 2 business days of the request.

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RULES AND REGS

Number One Cardinal Rule: ALL Orders (including service/repair orders) must be placed via the Portal. No orders via direct text message, phone, or email are accepted. These will not be executed for followed up on. ​

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Any install/removal change requests made to the installer after the installation/removal was completed must be made as a service order via the portal.

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Number Two Cardinal Rule: It is the agent's responsibility to ensure sign panels intended for the installation are in our office before the installer leaves. The installer does not have a fixed schedule; therefore, it is advised to have the panel/rider submitted a minimum of a day in advance of the install date. If a signpost is installed without a panel/rider at no fault of the Installer, the agent must add their own panel to the signpost. Clips will be provided for the panel, but the agent must bring their own lower rider zip ties/clips.

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Please do not ask the installers for exception requests. A unscheduled request will negatively affect another agent's installation/removal since something will have to give to perform the exception. Out of respect of co-agents and the installers, please do not do this and follow the rules.

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Service/repair requests must include a detailed description of the issue. If none is provided, the service/repair will remain on hold until the agent emails us the details. No follow up with be made for service/repair orders without description.

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It is the agent's responsibility to ensure they select the Secondary Territory Add-On (+$50) in the portal when ordering, otherwise, the order may remain in a holding pattern until it is resolved. 

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COMMUNICATION

Please group text the Installers Direct at (262) 599-0665 and (262) 239-5709 during the times: Monday & Tuesday 4PM-7PM, and Wed-Friday 10AM-4PM.  Any inquiries made outside of these hours will be addressed the next business day. Please no calls to this number and remember to group text both. Calls will not be answered.

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Any account or non-installation related requests, please either email SmartSignPosts@gmail.com or group text (262) 239-5709 and (262) 239-5704. Please no calls to this number and remember to group text both. Response will be provided within one business day. Calls will not be answered.

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SIGN PANEL/RIDER INVENTORY COUNT, ORDERING,  & PICKUP/DROPOFF

 

INVENTORY COUNT REQUEST

All sign panel and/or rider count requests are to be emailed to SmartSignsInventory@gmail.com. 

Within 2 business days of the request, you will receive an email with your count. Please be cognizant of requesting a count a minimum of 2 business days before your next install if you do not know how many signs you have with us.

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PANEL/RIDER PICKUP/DROP-OFF

Sign panels and riders must be dropped off or picked up at our Office in Menomonee Falls. Click this link for more. 

​Please do not leave them at the install address for us to pick up (they sometimes get lost).

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HOW TO PLACE AN ORDER WITH A SIGN PANEL/RIDER TO BE INSTALLED WITH IT

The old system use to show your sign panel and rider count in the portal and allowed selection with your order. 

This has now been removed. Instead, now please click, "I will hang my own sign" (I know this opposite of what will happen) and please then  type in the order notes a description of the panel and rider you wish to have installed with your post. If you would like a sign panel/rider inventory count request, please email SmartSignsInventory@gmail.com with the request and it will be responded to you within 2 business days of your request.

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Why did we remove the sign panel selection ability? The portal software inaccurately tracks and shows the incorrect inventory which leads to confusion and errors. The new inventory and panel ordering methods resolve all these issues.

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